Neway Industrial and its subsidiary and affiliated companies (or "Neway", "we" "our" and "us") adheres strictly to best privacy practices to ensure that your privacy is respected and all personal information you provide to us is kept confidential. Our privacy policy discloses our privacy practices for handling online personal and non-personal information, and is meant to comply with applicable local laws and regulations. Please read this privacy policy carefully before you use any of Creative's web sites ("Site(s)"). By using or accessing the Sites, you are accepting this Privacy Policy. We reserve the right to change our Privacy Policy and our Terms of Use at any time. We encourage you to refer to this Privacy Policy on an ongoing basis so that you are aware of the current terms.

1. What information do we collect?
i. Non-sensitive Information
ii. Sensitive Information

2. How may we use the information?
i. The Neway Online Store
ii. Online Registration
iii. Surveys/Polls/Contests/Promotions
iv. Mailing List

3. How do we protect sensitive information?

4. Information from Children

5. Third Party Web Sites

6 Information requests

7. Contacting Us

As a visitor to our Sites, you can engage in many activities without providing any personal information. However, we do collect and aggregate information pertaining to the web pages visited and general usage patterns through the use of "cookies" as described below. Such information is not linked to any sensitive information. The non-sensitive information we collect helps us to identify the most popular areas of our Sites and allows us to determine the effectiveness of our promotional activities.

Cookies

Cookies are text files that a web server can store on a user's hard disk. Cookies allow a web site to store information on a user's machine and retrieve it later. Cookies collect information like IP addresses, operating systems and browser software, but they do not collect any personal information. Cookies enable us to customize your experience and provide greater convenience at our Sites. Creative will not allow any third party to use cookies to track or collect any personally identifiable information from you. You have the ability to accept or decline cookies; you should refer to the instructions for your file management software to locate the file or directory that stores cookies. You may be able to accept or decline cookies by modifying the settings on your browser.

ii) Sensitive Information

You may have the opportunity to participate in any of the following activities at some Neway Sites, including but not limited to: product registration, surveys/polls/contests, software downloads, product registration, online shopping, newsletter subscription or forum participation. These activities may require the collection of sensitive personal information including: your name, address, e-mail address, telephone number, fax number, credit card details, and/or information about your interests in the use of various products, programs and services. Such data collected may be combined with the information you provided when you registered the ownership of your Neway products. Neway is committed to safeguarding your personal information and will only use such information to better understand your needs and to provide you with better service.

Neway will not sell, rent, loan or lease your personal information to others unless we have your express permission or are allowed or required by law to do so. Neway will not use or share the personally identifiable information that you provide to us online in ways unrelated to those described herein without first letting you know and offering you a choice to opt out. If you have any problems exercising your choice to opt out, please contact us. Because Neway operates globally, we may need to share your personal information with our worldwide business units. We will only share your information with other Neway entities (including subsidiaries and affiliates) and/or business partners who are acting on our behalf to provide the necessary service or
information requested by you, to consolidate data storage, or to simplify the management of customer information. Such Neway entities and/or business partners are governed by our Privacy Policy with respect to the use of this data and are bound by appropriate confidentiality agreements.

In addition, for us to serve you better, we may use your personal information
for the following purposes, including but not limited to:

i) The Neway Online Store
To process your order, we will ask you for personal information such as: name, e-mail address, delivery address, telephone number and credit card information.

ii) Online Registration
You can register your Neway product using an online registration application or via Neway website. You do not need to register your Neway product to be eligible to receive product support. The level of support available is dependent on the type of Neway product purchased. For more details, visit Newaye.com. Personal information collected from online
registration will be used to improve our products and services. Neway's internal reports will not contain personal individual data. With your permission, we will send you information about new products or services from Neway.

iv) Mailing List
Neway may occasionally send you marketing materials or product information via e-mail. Your e-mail address will only be used for these purposes and will never be shared with unaffiliated third parties without your consent, absent a court order. Where applicable, we will follow all
local requirements, such as allowing you to opt in before receiving unsolicited e-mails. You have the right to opt out from receiving such electronic communications from us at anytime.

5. Third Party Web Sites

6. Information requests

7. Contacting Us

Warranty:
All Neway Industrial products are covered by 18 months warranty from the date of purchase through Neway Industrial Limited unless otherwise stated. All other products will be covered by their manufacturer's respective warranty. Service center locations will be provided in the warranty information packaged with the unit.
Products can be serviced and/or repaired at a fee after the warranty period. Please contact our sales representative before you ship the RMA products. All returns must be shipped freight prepaid and well packaged. Please send email to rma@newayil.com or fax the air waybill to (86-595)22519913 as soon as you ship the RMA products.
Please keep shipping and insurance information, including tracking number, until your account has been credited or replacement / repaired product is received. If we determine that failure of the product(s) was not a result of a defect in materials or workmanship, we reserve the right not to repair or replace.

Payment:
We accept PayPal and Bank Deposit.

Fees:
we don't charge any sales tax , but your country may charge you import tax.

Shipping:
We ship worldwide. Shipping charges vary from country to country.

Delivery:
We will ship products within 48 hours after clearance of payment. Shipments of monitors car pc and other accessories usually take 3-4 business days.

Refunds & Returns:
We will refund the full amount when: 1) Wrong item sent ,Otherwise we will only exchange or offer partial refund. The items should be shipped back by registered mail, DHL, FedEx, UPS.

Contact us:
The buyer can contact us by email and telephone. We usually response to buyers within 1-2 days. We are closed on Sunday and some public holidays. The orders received during the holidays will be processed on next working day.

IMPORT TAXES for customers outside of the China

Important Notice to Non-China Buyers

To avoid any subsequent misunderstandings, please note that importing goods from another country, or another free trade area, can mean that your national Customs authorities may charge you Import Duty and/or other additional related charges - for example a Value Added Tax, a Purchase Tax, Customs clearance fees etc. Buyer, as the importer, are responsible for paying any such costs. We have no control over what buyer may be charged by his/her own national tax authorities. We are not responsible for compensating buyer for payment of any such costs. If buyer does not know how much (if any) import tax might be liable to pay, please check with the local tax authorities BEFORE entering into a contract to purchase.

This notice is incorporated into our Conditions of Sale.